John Cox

Blogs · @wyome

Tagged xaraya · everything

Metrics for KM and CM

Knowledge management and content management projects require metrics—measurable targets and success criteria—to justify investments, set clear goals, and demonstrate ROI in environments of tight budgets. The article categorizes metrics into implementation measures (system usage, information quality, staff efficiency), customer service metrics (sales, satisfaction, support requests), and cultural metrics (morale, learning), while warning that poorly chosen metrics can distract from real goals or encourage undesirable behavior. Success requires establishing baselines before implementation, automating data collection where possible, using control groups to isolate project effects from other organizational changes, and periodically reassessing whether metrics still align with evolving business objectives.

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Wyome (Xaraya Blog)

Athenana is a personal curation and bookmarking service where users save links, notes, images, and highlights from across the web, organized through tags and search rather than folders. The platform offers flexible publishing options—from keeping items private to sharing them on a personal front page or blog with RSS feeds—and interoperates with other software through open standards rather than proprietary APIs. It's one of several carefully-made small apps built by a solo developer, currently available by invitation at athenana.com.

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